Attracting and Retaining the Best Employees During a Talent Crisis Related Articles Strategies for developing and retaining talent in the contact centre The Talent Shortage: Is It a Contact Centre or HR Challenge? Top 20 Motivational Games for the Contact Centre Workplace Happiness: Retain Top Talent and Employee Metrics Filed under - Archived Content, Centrical Employee engagement has remained statistically stable; however, turnover remains a top issue at contact centres today. In fact, 70% of UK contact centres are short–staffed and underresourced. As the competition for top talent increases, what should organisations do to attract and retain the best employees? Join us on 16 February (9:00am – 2:00pm GMT) in Newcastle as we discuss strategies on how people-first organisations can recruit the right talent, methods to engage and retain top performers, and how investing in the right technology can help solve attrition challenges. Come with ideas, join the conversation, and leave with practical strategies to inspire change. Author: Robyn Coppell Published On: 19th Jan 2023 - Last modified: 17th Feb 2023 Read more about - Archived Content, Centrical Recommended Articles Strategies for developing and retaining talent in the contact centre The Talent Shortage: Is It a Contact Centre or HR Challenge? Top 20 Motivational Games for the Contact Centre Workplace Happiness: Retain Top Talent and Employee Metrics Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter