Genesys Announces Great Performance in Cloud Solution Sales Related Articles Genesys Introduces AI Across the Genesys Cloud Platform Cloud Communications: Public, Private, and Hybrid - What's the difference? On-Premise vs. Cloud Computing: Which Is Best? Genesys Launches Native Journey Management for Genesys Cloud © pixelrobot - Adobe Stock - 211855968 461 Filed under - Contact Centre News, Genesys Genesys have announced its cloud sales have risen 32% year-over-year with business growth across all all market segments, with the Genesys PureCloud platform sales tripling since 2016. The Genesys PureBridge program, a Genesys Cloud Solution, has helped nearly 1,200 companies smoothly transition off of legacy systems to a modern customer experience platform. One such company is Alberta Treasury Branches (dba ATB Financial), the largest financial institution in Alberta, Canada. “For ATB Financial, the migration to a Genesys cloud solution is part of our customer-centered approach,” said David Bradshaw vice president, ATB Financial Client Care and Sales. “It allows us to connect better with our customers, as well as improve employee communication, workplace planning and cost management.” An additional example is a major consumer credit reporting agency, with its move to Genesys providing the foundation for this company to support all communication channels and transform its customer experience leveraging artificial intelligence (AI). In addition, it expects to improve digital self-service capabilities and reduce servicing costs. Paul Segre “With hundreds of migrations from on-premises to the cloud, companies are choosing Genesys because of our track record of delivering value and continuous innovation,” said Paul Segre, chief executive officer at Genesys. “Our customers understand how intertwined digital channels, AI and the cloud have become – and they want to work with a strategic partner that can solve these needs holistically.” Segre explained: “First and foremost, we understand that for our customers to excel in their markets, they need faster time-to-value. That means they need to innovate and adopt AI along with other new technologies, deliver better customer experiences, make their employees’ jobs easier, increase sales, and reduce costs. “With the cloud, we’re enabling them to meet these goals faster and more cost effectively than ever.” Recently, Genesys has made significant strides to facilitate its customers, with faster deployments and migrations, enhanced speed-to-market and investment in innovation. Find out more about Genesys, by visiting: www.genesys.com Author: Jonty Pearce Published On: 29th Jan 2019 Read more about - Contact Centre News, Genesys Recommended Articles Genesys Introduces AI Across the Genesys Cloud Platform Cloud Communications: Public, Private, and Hybrid - What's the difference? On-Premise vs. Cloud Computing: Which Is Best? Genesys Launches Native Journey Management for Genesys Cloud Related Reports Webinar Replay: What Does an Excellent Customer Service Strategy Look Like 2024 Contact Centre Buyer’s Guide eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter