Genesys Completes Acquisition of Radarr Technologies

Genesys has announced the completion of its acquisition of Radarr Technologies, a leading AI-based social and digital listening, analytics, and consumer engagement company.

As a result of the acquisition, Genesys will accelerate the unification and personalization of the customer experience by combining the Radarr capabilities with the Genesys Cloud platform.

Through the connection of insights across traditional service channels and public social media feeds, Genesys will enhance the power of experience orchestration, helping businesses deliver rich contextual customer engagement that drives loyalty and differentiation.

“Our focus has been on making it possible for organizations to deliver personalized experiences at scale by connecting every touchpoint across the customer journey,” said Tony Bates, CEO and chairman of Genesys.

“Adding the depth of the Radarr AI portfolio, including its models for attitudinal, sentiment and interaction analysis of social media and rich data insights, will significantly progress our objective to help organizations unify the customer experience beyond what’s possible today.”

Public social media has become the primary way many consumers around the world engage with businesses today.

The AI-powered Multilingual Sentiment Models within the Radarr solution will give organizations a direct line of sight into these conversations and across more than 100 languages.

By combining this solution with the Genesys Cloud platform, organizations around the world can have unmatched reach to engage with their customers on their terms.

In advance of native integration for Genesys Cloud, organizations can begin accessing capabilities from Radarr through an integration offered in the Genesys AppFoundry Marketplace expected during the first quarter of 2024 with limited regional availability.

This blog post has been re-published by kind permission of Genesys – View the Original Article

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About Genesys

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organisations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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Author: Genesys