Join Genesys to see a demo of the groundbreaking strategic collaboration from Genesys and Salesforce – CX Cloud, a unified AI-powered solution that merges Genesys Cloud with Salesforce Service Cloud.
This new native integration enhances agent and supervisor workflows, combining enterprise contact centre capabilities and workforce engagement management (WEM) features from Genesys Cloud into the Salesforce Service Cloud environment and is the industry’s first jointly released solution between the leaders in CRM and CCaaS.
Author: Robyn Coppell
Published On: 15th Jan 2024 - Last modified: 26th Jan 2024
Read more about - Archived Content, Genesys
