Genesys and ibex Partner to Deliver Next Generation CX Solutions

Genesys and ibex have announced a partnership to offer next-generation omnichannel customer experience (CX) and contact centre solutions.

This collaboration will enable both companies to enhance and expand their CX and contact centre offerings. ibex’s award-winning Wave X technology platform will integrate with Genesys Cloud CX, an all-in-one, composable contact centre as a service and employee experience solution, to deliver expanded services and capabilities to enterprise clients.

As a modern, API-first experience orchestration platform, Genesys Cloud CX enables organizations to coordinate every interaction and touchpoint through a full suite of omnichannel options, built-in employee experience, turnkey AI and end-to-end journey optimization.

“We are delighted to partner with Genesys to offer the most comprehensive range of next-generation CX solutions to our growing roster of blue chip and digital-first clients,” said Jim Ferrato, Chief Information Officer, ibex.

“Leveraging Genesys Cloud CX as part of our enterprise services will allow ibex to drive greater automation, which will improve our employee experience and create unified interfaces for all channels and solutions. It will also offer enhanced flexibility and customization options to tailor solutions to meet specific enterprise needs.”

Wave X is ibex’s AI-enabled technology platform designed to improve the employee experience for agents, contact centre performance, and CX outcomes.

Wave X delivers a complete CX performance solution set, designed for the contact centre, by the contact centre experts.

“Combining the revolutionary experience orchestration capabilities of Genesys Cloud CX with ibex’s cutting-edge AI-enabled Wave X platform will allow organizations to deliver effortless, connected experiences for customers and employees,” said Brian Bischoff, SVP and General Manager, Genesys Cloud CX.

“We are looking forward to partnering with ibex to enable businesses everywhere to scale empathy and drive trust and loyalty.”

This blog post has been re-published by kind permission of Genesys – View the Original Article

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About Genesys

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organisations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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Author: Genesys