Genesys and Lighthouse Works Launch Software for Blind Advisors

Genesys and Lighthouse Works have partnered to enhance career opportunities for the Blind and Visually Impaired by introducing EquiVista.

EquiVista by Lighthouse Works delivers a more accessible interface for Genesys Cloud.

Now available on the Genesys AppFoundry Marketplace. The application enables organizations to create contact centre jobs for the Blind and Visually Impaired (B/VI).

The solution provides:

• Integration with Jobs Access with Speech (JAWS) screen reading software
• The ability to automate repetitive behaviours.
• Streamlined workflows for improved efficiency.
• Hotkey support for simplified control.
• The ability to comply with federal and international regulations including Web Content Accessibility Guideline (WCAG) 2.2 level AA conformance standards.
• Granular user interface customization allowing each agent’s desktop to be adapted to their abilities.

The partnership reflects a broader trend towards accessibility in business, as highlighted by a Forrester report showing significant organizational commitment to accessibility across North America, Europe, and Asia.

The collaboration is seen as a step towards creating inclusive work environments and career opportunities for the B/VI community.

“We introduced EquiVista in partnership with Genesys to help level the playing field for the visually impaired workforce,” said Kyle Johnson, CEO and President of Lighthouse Works.

“With this technology, organizations have a massive opportunity to increase their impact and contribute to a more equitable world by providing more inclusive workplace environments and career advancement opportunities for this underrepresented population.”

Chris Lewis, Director of analyst company Lewis Insight said “The partnership between Genesys and Lighthouse Works is a great example of opening up employment and customer experience opportunities for many formerly excluded individuals.”

“Technology has a powerful role to play in aiding disabled people,” said Olivier Jouve, Chief Product Officer at Genesys. “In helping to create life-changing opportunities for the blind and visually impaired, this partnership between Lighthouse Works and Genesys is a testament to what can be achieved when empathy is at the heart of the experience.”

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About Genesys

Every year, Genesys orchestrates billions of remarkable customer experiences for organisations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organisations can realise Experience as a Service, our vision for empathetic customer experiences at scale. With Genesys, organisations have the power to deliver proactive, predictive, and hyper personalised experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement.

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Author: Robyn Coppell
Reviewed by: Jo Robinson