Genesys Named a Leader for the Eighth Consecutive Year

Genesys announced the company once more has been recognised by Gartner, Inc. as a leader in the 2016 “Magic Quadrant for Contact Centre Infrastructure, Worldwide” report. Gartner has positioned Genesys the furthest for completeness of vision in the Leaders quadrant.

Genesys helps companies and organisations meet the extraordinary needs of today’s digitally driven customers, and enables memorable, effortless customer experiences across all channels, touchpoints and interactions.

Genesys Positioned the Furthest for Completeness of Vision in the Leaders Quadrant
The annual Gartner Magic Quadrant report evaluates contact centre vendors on their completeness of vision and ability to execute. Based upon Gartner’s independent analysis, vendors are placed within one of four quadrants: visionaries, niche players, challengers or leaders.

Paul Segre

“We believe being recognised as a Leader in the Magic Quadrant reflects our ongoing drive to deliver transformative, omnichannel customer engagement solutions for our customers and partners,” said Paul Segre, Chief Executive Officer of Genesys.

“We feel this recognition by Gartner validates the power of the Genesys Customer Experience Platform and its ability to successfully create exceptional omnichannel customer experiences and lasting relationships through the voice and digital channels that matter most to people.”

More information from the Gartner May 2016 “Magic Quadrant for Contact Centre Infrastructure, Worldwide” report can be found here.

Author: Rachael Trickey