Hotel Chocolat has chosen injixo’s cloud-based workforce management solution to improve its staff scheduling and streamline customer service.
The company, known for its ethical and original “tree-to-bar” chocolate experience, will use injixo to automate scheduling based on employee skills and customer demand, replacing its previously inefficient process.
Injixo’s advanced features will help Hotel Chocolat manage seasonal fluctuations, improve staffing efficiency, and reduce costs, especially during slow periods.
The platform also offers real-time schedule monitoring, same-day task assignments, and 24/7 mobile access for employees to view schedules and manage time off.
Hotel Chocolat, Resource Planner, Samantha Hernandez, said, “Embracing a new workforce management software tool unlocks efficiency and accuracy for me in my resource planning role, improving manual processes into streamlined, data-driven operations. This empowers us to focus on our consumers and other value-added tasks within the team.”
Richard Saqladi, Regional Sales Director, UK, Ireland, Nordics & Benelux at InVision, said, “We are delighted that Hotel Chocolat has selected InVision as their trusted workforce management provider. We are excited to embark on a mutually beneficial partnership that will be as satisfying as Hotel Chocolat’s delicious products!”
This blog post has been re-published by kind permission of injixo – View the Original Article
For more information about injixo - visit the injixo Website
About injixo
injixo is a product of InVision, a market leader in WFM for over 25 years. InVision built on its knowledge and experience to launch injixo as one of the first cloud workforce management (WFM) solutions for contact centers on the market back in 2011. And gaining the accolade of first to market with AI-based forecasting. Since then, the injixo user community has exploded. And will continue to innovate and push the boundaries of WFM. Find out more about injixo
Author: Robyn Coppell
Reviewed by: Jo Robinson
Published On: 8th Oct 2024
Read more about - Latest News, injixo
