How Calculate Punctuality and Attendance Report Related Articles Creative Ways to Improve Attendance at Work How do I Calculate... Schedule Adherence? Top Tips for Improving Attendance and Adherence How to Calculate Conformance © Wise ant - Adobe Stock - 428812335 663 Filed under - Forum How Calculate Punctuality and Attendance Report I want to know how do l calculate attendance and punctuality for my call centre agents on a daily basis. This will allow me to monitor those log in late vs those log in on time. Question asked by Doyle Schedule Adherence This article will show you how to calculate it. It is called Schedule Adherence How do I Calculate… Schedule Adherence? With thanks to Jonty There is Also A Schedule Adherence Tool That Would Be of Use. https://www.callcentrehelper.com/resource.php?id=980 With thanks to Jonty It Depends On the Te… It depends on the telephony platform you use. I’ve worked with dozens over the years, some were really poor and didn’t provide much detail in the reports but some have been great. I would suggest you don’t go with just “login” time, more “available from” its easy for agents to walk in the door 1minute before they start, login then sit on not ready/unavailable for a longer period. With thanks to Michael Author: Jonty Pearce Published On: 12th Apr 2022 - Last modified: 26th Apr 2022 Read more about - Forum Recommended Articles Creative Ways to Improve Attendance at Work How do I Calculate... Schedule Adherence? Top Tips for Improving Attendance and Adherence How to Calculate Conformance Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter