How Many Trainers Per Employee?

Hi,

I am the L&D team lead for an insurance contact centre. We have over 500 employees.

I have three trainers who deliver and design the courses themselves. One specialises in soft skills and our management training programme and the other two on operational areas and inductions.

I’d be interested to know how many trainers other organisations of the same size have.

I’d really appreciate this information today if possible!

Many thanks

Cat

Question asked by Cat1struys

Hi Cat,

With over 500 staff, 3 trainers is slightly lower than what we’d expect, especially with only one looking at Soft Skills. How many 1-1 training sessions are you actually able to carry out a month?

Is there anybody else, Team Leaders perhaps who do coaching and training as well?

I’d have expected at least 8 from what I see with other CCtrs.

Hope you get this information in time!

Guy

With thanks to GuyBSL

Hi,

I would say 1 per approx 40 staff.

With thanks to Marilyn