Date / Time: Thu, Aug 18, 2022 · 7:00 PM London (GMT +1:00)
Location: Virtual
Chatbots and virtual assistants are becoming a vital part of businesses’ customer self-service strategy. As these tools become the favored medium to strengthen customer support, how can you ensure you are meeting quality, security, and performance standards while delivering benefits to businesses and customers alike?
Talking to a chatbot usually has no barriers; it runs without any restrictions, resulting in infinitely large training data and test cases. When you combine this with unpredictable user behavior, it becomes incredibly difficult to verify the correctness of Conversational AI.
Testing is a crucial enabler for the success of chatbots and virtual assistants. Doing it manually requires enormous time and effort. Automated testing will remain critical to ensure that bots actually do what their designers intend.
Join us on Thursday, Aug. 18, 2022 at 2PM ET for our webinar, How to Improve Your Chatbot with Test Automation. We will answer commonly asked questions about chatbot testing including:
- Why bots fail?
- What and how you should test?
- What can you automate?
We will also showcase the setup of a test automation pipeline for a chatbot to continuously check conversation flows and NLP performance.
From this webinar, you will learn:
- How to get started with automated chatbot testing
- Why it’s important to maintain quality assurance throughout the chatbot lifecycle
- What tools, techniques, and metrics to include in your testing strategy
- How to improve the quality of your NLP model by testing
Author: Robyn Coppell
Published On: 9th Aug 2022 - Last modified: 19th Aug 2022
Read more about - Archived Content, Cyara
