It’s not enough to be everywhere your customers are, you need to show up with what they want: intuitive self-service that meets their needs.
Elizabeth Tobey, Head of Marketing for AI and Digital Solutions at NICE, walks you through what it takes to build self-service journeys that deliver solutions without the need to speak with an agent.
Learn how to transition from self-service to live support seamlessly to create better outcomes for both your business and customers.
Key Takeaways
- Why effective, accurate digital self-service helps create lifetime customer loyalty
- How to orchestrate seamless, context-rich transitions from self-service to agent interactions
- How to choose the right KPIs to measure true customer satisfaction
Author: Robyn Coppell
Published On: 12th Oct 2023 - Last modified: 15th Nov 2023
Read more about - Archived Content, NICE
