June 15, 2022 – 2:00PM BST
By leveraging Five9 intelligent virtual agents (IVA), customers can quickly obtain answers to frequently asked questions on their own, freeing your agents to work on more complex customer interactions.
Five9 IVAs use intent mapping to understand and answer your customers’ FAQs and can even provide proactive follow-up actions based on need.
In This CX Spotlight, join our subject matter experts as we demonstrate three ways your business can leverage Five9 IVA to personalise customer interactions.
- Employees: addressing internal help desk questions
- Customers: going above and beyond the FAQ answer
- Business Partners: delivering a self-service experience on every channel
Author: Robyn Coppell
Published On: 1st Jun 2022 - Last modified: 17th Jun 2022
Read more about - Archived Content, Five9
