How to Use QA to Boost your Agent Engagement – Webinar

With almost two-thirds of call center agents stating that they benefit very little from coaching sessions, it’s clear that something has to change.

Introducing Scorebuddy Coaching—an integrated coaching solution that slots right into your existing QA infrastructure.

By merging QA and coaching, you can deliver personalized, data-driven sessions based on real-world interactions and behaviors. Make every session count with relevant, impactful coaching that drives agent engagement.

In this live webinar, Emmanuel Doubinsky, Director of Product will explore:

• The importance of data-driven coaching for agent engagement
• Why integrated coaching is more effective than traditional methods
• The key features of Scorebuddy Coaching and how to use them

Don’t miss out—register today!

Author: Robyn Coppell