HyreCar Unify Their Contact Centre Solutions

HyreCar have selected Talkdesk CX Cloud, an end-to-end solution on a single platform, to drive its customer service and sales operations.

The car sharing platform for rideshare and delivery drivers chose Talkdesk to consolidate multiple systems into one unified contact centre solution.

By moving to Talkdesk CX Cloud, HyreCar’s customer support will have a dependable and scalable solution to support its growth in an easy-to-use platform with added cloud flexibility to integrate with best-of-breed customer experience tools.

“Talkdesk’s commitment to innovation and development stood out to us, making it clear that Talkdesk was the right partner to future-proof our customer service operations,” said Henry Park, chief operating officer, HyreCar.

“Customer service is a top priority for us and we are confident that Talkdesk will sustain and strengthen the connection we have with our customers.”

Talkdesk CX Cloud fills an essential need for HyreCar to offer an omnichannel experience for its customers.

HyreCar is accessible to rideshare drivers through text messaging, chat, social media and traditional voice channels.

The flexibility and customization options available through Talkdesk ensure HyreCar is always available through its users’ preferred communication method.

Talkdesk’s enterprise-ready cloud architecture keeps HyreCar agile and able to self-manage its contact centre with clicks, not code.

Tiago Paiva

“Today’s forward-thinking enterprise organizations are making customer experience a competitive advantage with Talkdesk and transforming their contact centres to keep pace with customer demand,” said Tiago Paiva, chief executive officer, Talkdesk.

“We are excited to support HyreCar and look forward to supporting its innovative approach to ridesharing solutions.”

Additionally, HyreCar is implementing the power of Talkdesk integrations with Talkdesk for Salesforce to easily unify its contact centre and CRM database, and Talkdesk for Zendesk to streamline its helpdesk and support operations.

With Talkdesk for Salesforce, HyreCar agents have immediate access to caller information through automatic screen pops, reducing average handle time, caller wait time and improving overall efficiency.

Integration with Zendesk provides HyreCar customer service operations with time-saving automation to lighten agents’ load and promote a stronger focus on personalized service and optimal customer experience.

Author: Robyn Coppell