Industry Standard- Infant Attrition Rate and Training Quality

New employee review
1,530
Filed under - Forum

Industry Standard- Infant Attrition Rate and Training Quality

Infant attrition rate– (The number of agents who leave business within 3 months of joining)

Training quality– The percentage of new agents who pass monitoring at the end of their first 30 days on the job.

It would be really helpful if the source of data points are mentioned.

Question asked by swapnil

A Rough Guide

It all depends so much on the industry sector

Infant attrition rate – (The number of agents who leave business within 3 months of joining) – Depends very much on the quality of recruitment and of the induction programme, but between 10 to 25% is not untypical.

Training quality – The percentage of new agents who pass monitoring at the end of their first 30 days on the job – typically 95%+

With thanks to Jonty

Author: Jonty Pearce

Published On: 12th Apr 2022 - Last modified: 22nd Apr 2022
Read more about - Forum

Follow Us on LinkedIn

Recommended Articles

Attrition Rate and How to calculate it with person packing up desk
What is Attrition Rate and How to Calculate It
training course meeting
50 Call Centre Training Tips
Seven chat bubbles with person pointing at one behind - live chat training concept
Live Chat Quality – 7 Training Exercises to Improve It
Person leaving office after quitting
Attrition in BPO: A Deep Dive Into Employee Turnover