Industry Standard- Infant Attrition Rate and Training Quality Related Articles What is Attrition Rate and How to Calculate It 50 Call Centre Training Tips How to Measure Call Abandon Rate Mastering Contact Centre Quality Assurance © Mykyta - Adobe Stock - 451634590 1,096 Filed under - Forum Industry Standard- Infant Attrition Rate and Training Quality Infant attrition rate– (The number of agents who leave business within 3 months of joining) Training quality– The percentage of new agents who pass monitoring at the end of their first 30 days on the job. It would be really helpful if the source of data points are mentioned. Question asked by swapnil A Rough Guide It all depends so much on the industry sector Infant attrition rate – (The number of agents who leave business within 3 months of joining) – Depends very much on the quality of recruitment and of the induction programme, but between 10 to 25% is not untypical. Training quality – The percentage of new agents who pass monitoring at the end of their first 30 days on the job – typically 95%+ With thanks to Jonty Author: Jonty Pearce Published On: 12th Apr 2022 - Last modified: 22nd Apr 2022 Read more about - Forum Recommended Articles What is Attrition Rate and How to Calculate It 50 Call Centre Training Tips How to Measure Call Abandon Rate Mastering Contact Centre Quality Assurance Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter