injixo Announce Their Upcoming Webinar Schedule

injixo have announced their upcoming webinar schedule, which has been given the theme of “The Evolution of Contact Centre Planning”.

By signing up for the free 4-part webinar series, you will get to know the tips and tricks of spreadsheet-based planning and find out the keys to transitioning to a WFM solution.

If you’re a resource planner, WFM specialist or contact centre professional, do not miss out on this exclusive opportunity to enhance your WFM know-how and level up workforce planning.

Industry-experts, Excel veterans and WFM pros will provide insights from the do’s and don’ts of scheduling with Excel up to what to consider when moving from spreadsheet-based planning to a professional WFM tool.

Besides valuable insights, learnings and key takeaways, you’ll also receive access to the recording of each session, as well as a free giveaway after every webinar.

Webinar 1 – The Do’s & Don’ts of Scheduling With Excel

Date & Time: August 13, 11:00 AM – 12:00 PM
With Phil Anderson, The Forum and Graeme Gabriel, injixo

What you will learn:

The basics of spreadsheet-based planning
Common challenges and Excel pitfalls to avoid
Latest tips & tricks to master resource planning in Excel
Our favourite spreadsheet hacks curated by WFM experts
The evolution of planning models in Excel
Giveaway: A free Excel cheat sheet after the webinar

Webinar 2 – The Boundaries of Planning With Excel

Date & Time: August 27, 3 PM – 4 PM (GMT) / 10:00 AM – 11:00 AM (EST)
With Matthew Eccles, Yorkshire Housing and Simon Waldron, injixo

What you will learn:

Key challenges in spreadsheet-based planning
The limitations of planning with Excel
Early symptoms and indicators you’ve outgrown Excel
Typical drawbacks of spreadsheet-based planning and how to tackle them
Giveaway: Free checklist with common signals that you’ve outgrown Excel

Webinar 3 – Excel Spreadsheets vs. WFM and What to Choose

Date & Time: September 10, 4 PM – 5 PM (GMT) / 11:00 AM – 12:00 PM (EST)
Panellists (to be announced soon)

What you will learn:

Whether and how Excel and WFM can co-exist
When to consider complementing Excel with a WFM tool
When to consider replacing Excel with a WFM tool
How to overcome the limitations of spreadsheet-based planning with a WFM solution
Giveaway: Free one-pager with a solid fact-based comparison of spreadsheets vs. WFM software.