Date: 28 May 2025, 8am PST | 11am EST | 4pm BST
Location: Virtual
As AI continues to reshape the customer service landscape, businesses must find the right balance between automation and human empathy. In this insightful webinar, Scorebuddy will explore how AI-driven solutions can enhance efficiency while maintaining the personal touch that customers expect.
Join Scorebuddy to learn how to effectively combine AI with human skills, decide when to use AI or live agents, and train staff to work with AI, creating a smooth, customer-focused experience that boosts satisfaction and loyalty.
What You’ll Learn:
- How to strike the right balance between AI automation and human interaction
- When to deploy AI-driven tools versus human agents for optimal customer experience
- Strategies for training and upskilling staff to work alongside AI
- Ways AI can enhance efficiency without sacrificing empathy and personalization
- Real-world examples of successful AI-human collaboration in customer service
Author: Scorebuddy
Reviewed by: Robyn Coppell
Published On: 25th Mar 2025 - Last modified: 6th Apr 2025
Read more about - Call and Contact Centre Events, Scorebuddy
