Date: 18th June 2024
Click-to-Customise Generative AI for Your Contact Centre
In today’s dynamic landscape, GenAI has emerged as a game-changer, revolutionising every facet of customer engagement. However, these features often come with predefined models and prompts that may not fully align with your organisation’s unique needs or customer base.
Five9 introduces GenAI Studio, a transformative platform that unlocks the full potential of GenAI and delivers personalised customer interactions. GenAI Studio is a centralised hub for building, deploying, and testing GenAI-powered applications, offering unparalleled customisation, greater control, flexibility, and responsible AI.
In this webinar, we’ll cover:
- Why contextual data is the new gold for building GenAI models
- Improving prompt effectiveness with dynamic integration with metadata
- Customising Five9 AI Summaries with GenAI Studio
- Leveraging the engine agnostic layer to use trusted models and data
Author: Guest Author
Published On: 10th Jun 2024 - Last modified: 18th Jun 2024
Read more about - Archived Content, Five9
