Jabra Launches AI-Powered Speech Enhancement Solution

Jabra has announced the launch of Jabra ClearSpeech, a new AI-powered solution designed to improve audio clarity by reducing unwanted noise during calls.

Integrated into Engage AI, ClearSpeech focuses on improving communication clarity by minimizing non-speech sounds, such as background music or traffic, allowing agents and customers to have clearer conversations.

Jabra’s analysis of 1.5 million calls found that two-thirds of far-end audio consists of non-speech, contributing to frustration and longer call times.

By addressing this issue, ClearSpeech aims to enhance agent well-being, reduce cognitive load, and improve overall productivity. Studies are also exploring how the technology may boost AI-driven speech-to-text accuracy.

Anders Hvelplund, SVP for Headsets BU Enterprise at Jabra said: “We have analysed millions of conversations; the quality of a conversation can only be as good as its lowest denominator. If the ‘other side’ is calling from a busy street corner, a bad connection, or while driving a car and listening to the radio, your conversation will inevitably be impacted by those conditions.

And that’s what Jabra ClearSpeech can help you with. Facilitating clear speech through our technology is a big focus for Jabra, which we work very hard on, particularly as voice becomes increasingly important when it comes to AI prompts.”

For more information about Jabra - visit the Jabra Website

About Jabra

Jabra gives contact centres a powerful way to satisfy more customers. Jabra headsets are designed to fit the unique needs of all types of contact centres, who want to exceed their customers expectations and deliver a superior customer experience, whilst ensuring productivity every day.

Find out more about Jabra

Author: Hannah Swankie
Reviewed by: Jo Robinson