Recorded Webinar: 10 Ways to Exceed Your Customers’ Expectations Related Articles How to Manage and Exceed Customer Expectations – With Examples Recorded Webinar: The New Ways to Exceed Customer Expectations 22 Ways Technology Can…. Exceed Customer Expectations 12 Ways to Exceed Customer Expectations 2,144 Filed under - Recorded Call Centre and Customer Experience Webinars, Empathy, Gerry Brown, Nerys Corfield, Rapport, Sabio Many contact centres struggle to meet customer expectations, while others happily exceed them. So what is the difference between the two? In this webinar we look at 10 proven ways to exceed customer expectations. Topics Discussed Understanding why customers are contacting you Creating consistency between channels Getting the basics right Setting expectations Under promising and over delivering Fixing broken processes Building empathy and rapport with the caller The right metrics to use Top tips from the audience Panellists Gerry Brown The Customer Lifeguard Nerys Corfield Injection Consulting Steve McInally Sabio Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Sabio Author: Rachael Trickey Published On: 8th Jun 2016 - Last modified: 31st May 2024 Read more about - Recorded Call Centre and Customer Experience Webinars, Empathy, Gerry Brown, Nerys Corfield, Rapport, Sabio Recommended Articles How to Manage and Exceed Customer Expectations – With Examples Recorded Webinar: The New Ways to Exceed Customer Expectations 22 Ways Technology Can…. Exceed Customer Expectations 12 Ways to Exceed Customer Expectations Related Reports Flyer: Wellbeing Starts with Your Workplace Flyer: Placing Interaction Analytics at the Heart of CX Improvement Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter