One of the cornerstones of a good contact centre strategy is a real understanding of why your customers are contacting you.
Armed with this information you remove avoidable contact, build powerful business plans, obtain buy-in from other departments and fine tune your operations.
In this Key Customer Issue webinar, we explore the best ways to understand why your customers are contacting you and how you can best harness this information.
Topics Discussed
Panellists
This webinar was brought to you by Call Centre Helper and is sponsored by IFS
Author: Rachael Trickey
Published On: 1st Mar 2016 - Last modified: 27th Nov 2023
Read more about - Recorded Call Centre and Customer Experience Webinars, Peter Massey
