Date: Apr. 30 at 8 a.m. PT | 11 a.m. ET for the live session.
Location: Virtual
Explore insights from the brand-new IDC InfoBrief, Contact Center Performance, in which Talkdesk surveyed contact center leaders like you about their critical KPIs. They’ll unpack what’s working, what’s not, and how you can build a strategic plan to align your contact center with your broader business goals.
They’ll be covering:
- How your contact center’s KPIs stack against retail, healthcare, and financial services industry benchmarks. Are you hitting the mark on first-contact resolution and agent productivity? They’ll show you the data.
- Insights into how AI and automation impact KPIs, and how these capabilities impact contact center investments.
- A roadmap for transforming your contact center into a strategic asset.
Join Crystal Miceli and Clayton Lougée of Talkdesk on Apr. 30 at 8 a.m. PT | 11 a.m. ET for the live session.
Author: Talkdesk
Reviewed by: Jo Robinson
Published On: 10th Apr 2025
Read more about - Call and Contact Centre Events, Talkdesk
