Lessons Learnt From Managing One of the UK’s Largest Home-Based Contact Centres – Webinar Related Articles 10 Lessons We Learnt From Webhelp’s Contact Centre How to Set up a Call Centre Forecasting and Scheduling Home Based Agents 14 Ideas We Learnt at OVO Energy’s Contact Centre Filed under - Archived Content, QStory 19th September 2023, 12pm Join Louise Smith from Jet2 Holidays as she chats to QStory’s Nick Ashmore in this insight-packed 30 minute session From surviving to thriving – getting agent wellbeing right in a home working environment Transforming the role of team leaders and creating new support departments How to move everyone to home working in 3 days Realising they had an absenteeism black hole and how they resolved it Author: Jo Robinson Published On: 1st Sep 2023 - Last modified: 22nd Sep 2023 Read more about - Archived Content, QStory Recommended Articles 10 Lessons We Learnt From Webhelp’s Contact Centre How to Set up a Call Centre Forecasting and Scheduling Home Based Agents 14 Ideas We Learnt at OVO Energy’s Contact Centre Related Reports Report: Best Practices in WFM and Intraday Automation White Paper: How Contact Centres Can Become Employers of Choice Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter