Date: 29 May 2024, 2:00PM BST
Location: Virtual
Real-time QA is having a bit of a moment – but is it really the best way to help develop your agents?
We’re going to interrogate whether this level of agent assistance can really have the desired impact on your customer – and employee – experience, and what alternatives are out there.
In this masterclass you’ll learn:
- What is real-time QA? Why is it in demand?
- The challenges and pitfalls of real-time QA
- A better, more tangible alternative: AI-driven coaching
- What AI-driven coaching looks like in action
- How to implement AI-driven coaching in your contact center
Author: Guest Author
Published On: 17th Apr 2024 - Last modified: 29th May 2024
Read more about - Archived Content, EvaluAgent
