Date: 19 June 2024, 12:00PM BST
Location: Virtual
Post-interaction surveys have never been all that reliable – but with no satisfactory alternative, contact center leaders have had nowhere else to turn.
Until now.
AI is changing up contact center processes in unprecedented ways. From auto-scoring to coaching tips, it has the capacity to completely change the end-to-end QA process. Now, whether you decide to abandon customer surveys altogether is a viable discussion.
In this masterclass you’ll learn:
- The problems with post-interaction surveys as they are today
- How AI NPS analysis can completely change how you interpret customer interactions
- How to get buy-in from stakeholders
- What AI interaction NPS analysis looks like in action
- How to implement AI-driven customer analysis in your contact center
Author: Guest Author
Published On: 17th Apr 2024 - Last modified: 19th Jun 2024
Read more about - Archived Content, EvaluAgent
