Mastering WEM: Enhance Agent Performance and Supervisory Skills – Webinar Filed under - Archived Content, Genesys Date: 29th May 2024 – 11am BST, 12pm CET Location: Virtual Register Discover the transformative power of Workforce Engagement Management (WEM) in our upcoming webinar! Join us as we explore WEM features including coaching, learning, and gamification, and how they synergise to elevate agent performance. We’ll provide insights into supervisor activities and overviews, highlighting their crucial role in optimising workforce performance. Plus, uncover diverse strategies for providing training and coaching tailored to suit diverse learning styles and preferences for your agents. Don’t miss out on this opportunity to unlock the full potential of WEM and take your team’s performance to new heights. Register now and embark on a journey towards enhanced efficiency and success! Author: Genesys Published On: 10th May 2024 - Last modified: 29th May 2024 Read more about - Archived Content, Genesys Related Reports Webinar Replay: What Does an Excellent Customer Service Strategy Look Like 2024 Contact Centre Buyer’s Guide eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter