MiaRec Unveils IMetrics For AI-Driven Analytics

MiaRec has introduced MiaRec Intelligent Metrics (IMetrics), an AI-powered feature designed to enhance contact centre performance analysis.

Gennadiy Bezkorovayniy, Founder and CEO of MiaRec, said, “The launch of MiaRec IMetrics represents a significant leap forward for the contact center industry.”

Unlike traditional solutions that focus on a limited set of metrics, IMetrics is set to provide a broader, more comprehensive approach by automatically calculating KPIs such as Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Net Easy Score (NES).

IMetrics offers comprehensive analytics, tracking multiple KPIs to provide a deeper understanding of customer sentiment and engagement.

Its AI-driven automation efficiently processes large volumes of call data, ensuring accuracy and consistency while saving time and resources.

“By leveraging AI to deliver a deeper understanding of performance metrics, MiaRec IMetrics empowers organisations to make smarter decisions that elevate CX, while optimizing operational efficiency.” said Gennadiy

The system is flexible and adaptive, allowing businesses to tailor analytics to their specific goals and priorities. By delivering data-backed insights, IMetrics supports better agent training, enhances the customer experience, and informs strategic decision-making.

Integrated within MiaRec’s conversation intelligence platform, IMetrics provides organisations with a more holistic view of contact centre performance, helping them identify trends, optimise operations, and improve customer interactions.

For more information about MiaRec - visit the MiaRec Website

About MiaRec

MiaRec is a global provider of Conversation Intelligence and Auto QA solutions, helping contact centers save time and cost through AI-based automation and customer-driven business intelligence.

Find out more about MiaRec

Author: Hannah Swankie
Reviewed by: Megan Jones