MiaRec Platform Now Supports 98 Languages

MiaRec has announced a significant enhancement to its platform with support now extended to 98 languages.

This milestone underscores MiaRec’s commitment to serving a diverse global clientele by enabling comprehensive automation capabilities across multiple linguistic landscapes.

Contact centres can rely on MiaRec to score 100% of their calls, knowing that the AI will accurately interpret and contextualize conversations while delivering compliant and valuable analytics in multiple languages.

“We are thrilled to announce that the MiaRec platform now supports 98 languages, reflecting our dedication to meeting the diverse needs of our global customers.

This achievement represents a significant step forward in our mission to provide cutting-edge automation and analytics tools for contact centres requiring multiple language support.” Gennadiy Bezko, CEO at MiaRec.

MiaRec specializes in automated quality assurance using Generative AI technology for contact centers, aiming to ensure top-notch customer experiences.

This means every call can be automatically analyzed and evaluated, providing comprehensive insights such as analytics, sentiment analysis, topic categorization, and more.

Languages supported on the MiaRec platform now include English, French, Portuguese, Spanish, Chinese, and 93 others.

This blog post has been re-published by kind permission of MiaRec – View the Original Article

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About MiaRec

MiaRec is a global provider of Conversation Intelligence and Auto QA solutions, helping contact centers save time and cost through AI-based automation and customer-driven business intelligence.

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Author: MiaRec