MiaRec Platform Now Supports 98 Languages Related Articles The Difference Between a CEM Platform and a CRM Platform Resource Calculation for Multiple Skills (Languages) An Inside Look at MiaRec's Auto QA © sergey lavrishchev - Shutterstock - 2281600601 Filed under - Contact Centre News, MiaRec MiaRec has announced a significant enhancement to its platform with support now extended to 98 languages. This milestone underscores MiaRec’s commitment to serving a diverse global clientele by enabling comprehensive automation capabilities across multiple linguistic landscapes. Contact centres can rely on MiaRec to score 100% of their calls, knowing that the AI will accurately interpret and contextualize conversations while delivering compliant and valuable analytics in multiple languages. “We are thrilled to announce that the MiaRec platform now supports 98 languages, reflecting our dedication to meeting the diverse needs of our global customers. This achievement represents a significant step forward in our mission to provide cutting-edge automation and analytics tools for contact centres requiring multiple language support.” Gennadiy Bezko, CEO at MiaRec. MiaRec specializes in automated quality assurance using Generative AI technology for contact centers, aiming to ensure top-notch customer experiences. This means every call can be automatically analyzed and evaluated, providing comprehensive insights such as analytics, sentiment analysis, topic categorization, and more. Languages supported on the MiaRec platform now include English, French, Portuguese, Spanish, Chinese, and 93 others. This blog post has been re-published by kind permission of MiaRec – View the Original Article For more information about MiaRec - visit the MiaRec Website About MiaRec MiaRec is a global provider of Conversation Intelligence and Auto QA solutions, helping contact centers save time and cost through AI-based automation and customer-driven business intelligence. Find out more about MiaRec Author: MiaRec Published On: 21st Jun 2024 Read more about - Contact Centre News, MiaRec Recommended Articles The Difference Between a CEM Platform and a CRM Platform Resource Calculation for Multiple Skills (Languages) An Inside Look at MiaRec's Auto QA Related Reports Report: The Inner Circle Guide to AI-Enabled Agent Assistance Guide: 120 Day Roadmap to Auto QA ROI eBook: How to Maximize Efficiency & Minimize Costs with AI Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter