Leeds Building Society Modernises its Contact Centre with Sabio

Sabio Group has secured a multi-year contract with Leeds Building Society to revamp its contact centre. This collaboration aims to modernise the contact centre infrastructure, improving customer care for the Society’s members.

This partnership will transition the Society’s contact centre to a PCI-compliant Sabio OnDemand private cloud infrastructure.

As part of a broader transformation, including the replacement of its core banking platform, this shift aims to modernize and enhance the Society’s customer care and technology capabilities.

The partnership is set to lead the Building Society through a critical transformation, shifting its contact centre operations to a PCI-compliant Sabio OnDemand private cloud infrastructure.

Leeds Building Society is in the process of a major transformation, including an upgrade of its core banking platform.

A big part of this initiative is its collaboration with Sabio to modernize the contact centre operations, aimed at developing a flexible technology platform to improve customer care and service.

Michael Clifford, Director of Operations and Infrastructure at Leeds Building Society, emphasised the transformation’s importance. He said: “This strategic partnership with Sabio is a significant step in our digital journey. It has allowed us to consolidate our contact centre operations onto a single, modern, supported platform, equipping us with the tools necessary to enhance our customer service.

“By migrating to a cloud-based platform, we have enhanced our responsiveness and scalability, crucial attributes in today’s digital age. The new platform also provides us with a strong base from which to explore future enhancements and further strengthen our partnership with Sabio.”

Daniel Seaborne, Sabio’s Managing Director for the UK & South Africa, expressed his enthusiasm about the partnership. He said: “We’re thrilled to work with Leeds Building Society on this transformation. By leveraging Sabio’s expertise, Leeds is not only addressing its immediate needs but also laying the foundation for future technological advancements.”

About Sabio

Sabio Group is a global digital customer experience (CX) transformation specialist with major operations in the UK (England and Scotland), Spain, France, Netherlands, Malaysia, Singapore, South Africa and India. Through its own technology, and that of world-class technology leaders such as Amazon Connect, Avaya, Genesys, Google Cloud, Salesforce, Twilio and Verint, Sabio helps organisations optimise their customer journeys by making better decisions across their multiple contact channels.

Find out more about Sabio