Myth-Busting Gamification in Today’s Contact Centers – webinar

Organizations are increasingly turning to gamification to motivate, engage, and retain employees while building a positive company culture.  

But while gamification is a growing buzzword, not everyone has a grasp on what it is. Additionally, gamification has progressed well past the humble leaderboard on the wall, with technology offering a truly customized experience for organizations and employees. Yet 80% of gamification strategies will fail.

Join our next webinar on January 30 to learn the truth behind the myths, and how your organization can implement a gamification strategy and turn it into a success story.

What we will cover:

• Gamification 101: The true meaning of gamification in today’s contact centers
• Why many gamification programs fail
• Gamifying the entire employee experience across the lifecycle, the right way
• Implementing a robust change management program

Author: Robyn Coppell