Need to Make A MIS Report for A Call Center Within 24 Hours Related Articles What is MIS With Reference to A Call Centre, How Does MIS Work Call Center Metrics: Examples, Tips & Best Practices A Guide to Call Centre Reports - with Examples What is Call Centre Shrinkage and How to Calculate It? © vectorhot - Adobe Stock - 190072303 925 Filed under - Forum Need to Make A MIS Report for A Call Center Within 24 Hours Need to make a Management Information Service (MIS) report urgently for a call center and I don’t know where to start from. I am looking for information on 1. What is MIS? 2. What does MIS consist of (kind of reports required). 3. Different types of MIS department(kind of reports required). I am sure I’m missing out on a lot of points. Any kind of help would be appreciated. Is there anybody who can help me out with this. Question asked by Siddharth Hey Forgot to mention that I have searched the net and couldn’t find anything. If anyone is aware of a site which gives out all or maybe some of the information I am looking for it would help me a lot….Thank you. With thanks to Siddharth MIS Reports… Do you need to make a MIS report for your call center client or for a call center itself? Please define. Anyway, if its outbound most reports would consist of the Dialer reports and Log Time reports. For inbound it would be a little more complicated and usually the client gives a very specific requirement of his MIS needs. In very generic terms: 1. Queue report statistics 2. Abandon Call Profile 3. Service Level Profile 4. Agent Availability and a few more You can mail me for more help if you wish. Gautham With thanks to Gautham Author: Jonty Pearce Published On: 12th Apr 2022 - Last modified: 4th May 2022 Read more about - Forum Recommended Articles What is MIS With Reference to A Call Centre, How Does MIS Work Call Center Metrics: Examples, Tips & Best Practices A Guide to Call Centre Reports - with Examples What is Call Centre Shrinkage and How to Calculate It? Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter