A regulatory lapse can lead to financial, legal, and reputational damage—so it’s no surprise that compliance has always been a top priority for contact center leaders.
Organizations found to be non-compliant with PCI DSS guidelines, for example, face fines of up to $100,000 per month.
In 2024, with increasingly complex regulations and data security legislation like GDPR and CCPA, it’s tougher than ever to ensure compliance at your organization.
That’s why we’ve assembled a team of experts from different industries to see how they do it.
Join our host, David Beausang (VP Sales & Customer Success, Scorebuddy), to discuss:
- Leading regulatory and security challenges in 2024
- How QA can help automate call center compliance
- The importance of coaching & training for adherence
Author: Robyn Coppell
Published On: 22nd Dec 2023 - Last modified: 2nd Feb 2024
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