Engineering Customer Experience Transformation in the Customer-Obsessed Roaring 20s
The 2020s promise lots of growth and change when it comes to customer experience. Will you be among the winners in this new decade, or will you lag behind your peers? Learn how leading companies will evolve to leverage customer interaction excellence to drive NPS, customer loyalty, and business growth. NICE is joined by Richard Owen, founder and CEO of the consultancy Owen CX and an author of Answering the Ultimate Question, who will lead a discussion and share guidance on how you can set your company apart with a comprehensive CX focus.
Spend your morning networking over breakfast with us as we discuss topics including:
- What’s changing in CX and how you should get ready now so you don’t fall behind
- Where is the ROI of CX, exactly? You won’t achieve it by accident…
- Balancing the promise of digitalisation with excellence in customer experience
Agenda* to follow shortly:
- Registration from 8:15 am
- Sessions from 8:30 am
Admission is complimentary; however, seats are limited – act fast by filling out the form to register**
Author: Robyn Coppell
Published On: 16th Jan 2020 - Last modified: 18th Feb 2020
Read more about - Archived Content, NICE
