NICE inContact Teams Up With USU

NICE inContact have entered into a DEVone ecosystem partnership agreement with USU.

The partnership will deliver NICE inContact CXone –a cloud contact centre platform – and USU Knowledge Management to thousands of customer service organizations across the globe.

The new integration provides a powerful solution for companies across the globe to reduce costs, increase automation and improve both the agent and customer experience while coping with the challenges posed by the ongoing pandemic.

USU’s knowledge management (KM) platform offers decisions trees, artificial intelligence, self-service, chatbots, social media integration and more, enabling contact centre agents to find information quickly.

“Our KM platform will bring a powerful customer-service focused knowledge base to NICE inContact customers, who can further extend it with self-service, chatbots and even voicebots as they grow,” said Chris Rall, Director of Sales for North America at USU.

For more information about NICE inContact, visit: www.niceincontact.com

Author: Robyn Coppell