NICE Launches AI-Powered Global Translator for Business

NICE has launched CXone Mpower SmartSpeak, an AI-driven solution for real-time language interpretation aimed at supporting seamless global business communication.

Designed to enhance customer and employee interactions, CXone Mpower SmartSpeak enables companies to engage with international audiences without the need for multilingual support staff.

Powered by OneMeta, the tool uses advanced interpretation technology to translate conversations instantly and accurately, allowing customers and agents to communicate in their preferred languages with ease.

Saul Leal, CEO of OneMeta, said, “By integrating our advanced AI-powered translation technology with NICE’s leading contact centre technology, we empower businesses to overcome language barriers and elevate the customer experience. The partnership with NICE marks a key milestone in our mission to create a more understanding world.”

By offering real-time translation across nearly 100 languages and dialects, CXone Mpower SmartSpeak can help businesses streamline operations, reduce language-related costs, and efficiently serve a global customer base.

Barry Cooper, President, CX Division, NICE, said, “This solution revolutionizes the way businesses sell to and support their global customers. By offering multiple language options powered by AI capabilities, we’re enabling businesses to provide exceptional service to a truly global audience – freeing businesses from the limitations of language barriers.”

For more information about NICE - visit the NICE Website

About NICE

NICE is a leading global enterprise software provider that enables organizations to improve customer experience and business results, ensure compliance and fight financial crime. Their mission is to help customers build and strengthen their reputation by uncovering customer insight, predicting human intent and taking the right action to improve their business.

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Author: Hannah Swankie
Reviewed by: Xander Freeman