NICE Launches 1CX: An All-In-One UCaaS for $5 Month Related Articles UCaaS: What Is It? UCaaS and CCaaS: Better When Bundled UCaaS or VoIP: Which Is Right for Your Business? Why UCaaS Isn't Enough for Complex Contact Centres © PureSolution - Shutterstock - 2437654115 Filed under - Business Insights, NICE, NICE CXone NICE has launched 1CX, a new Unified Communications as a Service (UCaaS) solution, priced at $5 per user per month. This offering integrates with NICE’s CXone platform, aiming to provide a comprehensive communication and collaboration solution. 1CX delivers a full-featured omnichannel cloud PBX and workforce collaboration tools, supporting voice, messaging, video collaboration, live chat, SMS/MMS, and audio/video conferencing with CRM integration. This solution eliminates the need for multiple applications by combining Telco, UCaaS, and CCaaS in one platform, supporting both hard and softphone capabilities. It is currently available in the United States, with plans for international expansion. Barry Cooper, President, CX Division, NICE, described it as “the communications solution of the future.” “By bringing NICE’s leading CCaaS offerings together with UCaaS, we are making communications across an organization effortless and efficient. He continued to say that “1CX is the next generation, professional-grade UCaaS and CCaaS combination that is required for organizations to be able to manage the complexity of the digital era both for customer and internal facing communications.” “More and more businesses are looking for a fully-integrated CCaaS and UCaaS offering to streamline and enhance the customer experience. By delivering a comprehensive UCaaS solution with NICE’s award-winning CCaaS offering, 1CX bridges a critical gap in communications experienced by CX organizations.” said Blair Pleasant, President & Principal Analyst, COMMfusion If you want to find out more you can read the full NICE press release Author: Robyn Coppell Published On: 13th Jun 2024 - Last modified: 19th Jun 2024 Read more about - Business Insights, NICE, NICE CXone Recommended Articles UCaaS: What Is It? UCaaS and CCaaS: Better When Bundled UCaaS or VoIP: Which Is Right for Your Business? Why UCaaS Isn't Enough for Complex Contact Centres Related Reports Webinar Replay: Improving Contact Centre Efficiency White Paper: Why You Should Migrate Your Customer Experience Operations eBook: Cut Contact Center Costs Without Straining Employees Report: The State of the Market for Workforce Engagement Solutions Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter