NICE Partners With ISG

NICE have unveiled their new partnership with Information Services Group (ISG), a market leader in automation and digital business solutions.

The move was made to help organizations improve the workforce experience, and accelerating automation in the contact centre is one of our strategic priorities.

NICE is focusing heavily on growing their partner ecosystem to ensure  clients have access to cutting-edge technology and services across their platforms.

ISG will be taking NICE solutions to market as a consulting, implementation and integration partner, with a view towards helping large, complex organizations leverage NICE solutions in their contact centres.

Under the terms of the partnership, ISG will help its clients use NICE products – including NEVA (NICE Employee Virtual Attendant), Reading Robots and Automation Finder – to scale and amplify automation efforts in their contact centres.

NICE are particularly excited by the opportunity to work with ISG to help organizations leverage attended automation in their contact centres.

Attended automation is the next wave in the automation revolution, building on the investments enterprises have made in robotic process automation (RPA).

NICE is a leader in this space, pioneering attended automation with NEVA, the world’s first digital assistant designed with the employee in mind. This solution draws on our RPA leadership and our 18-year heritage in contact centre automation.

Working With ISG to Take Automation to New Heights

NICE and ISG are already successfully providing advanced automation solutions to several top-tier customers across the USA and Europe. The key areas of focus include:

• Establishing a firm RPA foundation within the enterprise
• Realizing broader-based value with Automation Finder, NICE’s innovative automation opportunity discovery tool
• Expanding the automation footprint throughout the organization by placing NEVA on every employee’s desktop to achieve a full-experience transformation and large-scale adoption of the technology
• Embracing AI and cognitive automation to handle process complexity with speed and intelligence.

Via partnerships like the relationship with ISG, NICE aim to help enterprise clients take their workforce engagement and customer service to the next level.

The NICE platform enables organizations to progress towards the contact centre of the future, which lies in personalized services and empowered agents.

Author: Robyn Coppell