NICE has announced a strategic partnership with Deloitte Digital aimed at improving customer service through AI and automation.
The collaboration combines NICE’s CXone Mpower platform and Deloitte Digital’s industry expertise.
Barry Cooper, President of the CX Division, NICE, said, “Teaming up with Deloitte Digital highlights our focus to help ensure a seamless and personalized customer service experience.”
This alliance offers businesses solutions to improve productivity and deliver more personalised, proactive customer interactions. With brand-specific controls, organisations can tailor their service workflows to meet unique needs.
By combining strategy, implementation, and ongoing support, NICE and Deloitte Digital aim to help businesses enhance their customer service experience through advanced technology.
Stephanie Arnette, Ecosystems & Alliances leader, Deloitte Digital, and principal, Deloitte Consulting LLP, said, “This collaboration with NICE showcases the commitment we are making to help clients improve their customer experience with cost-effective solutions. In turn, our collaboration will allow our clients to develop more meaningful interactions each step of the way with their customers.”
For more information about NICE - visit the NICE Website
About NICE
NICE is a leading global enterprise software provider that enables organizations to improve customer experience and business results, ensure compliance and fight financial crime. Their mission is to help customers build and strengthen their reputation by uncovering customer insight, predicting human intent and taking the right action to improve their business. Find out more about NICE
Author: Hannah Swankie
Reviewed by: Jo Robinson
Published On: 25th Mar 2025
Read more about - Latest News, NICE, NICE CXone
