North East Contact Centre Awards 2022 Celebrates the Best in the Business Related Articles Awards Celebrates the Best in the Business The North East Contact Centre Industry Announce 2020 Award Winners The Good Call Centre Awards Guide Sharing Best Practice from the UK Customer Contact Centre Awards © focal point - Shutterstock - 248124937 Filed under - Contact Centre News, Contact Centre Awards, Jonathan O’Connor Winners of the North East Contact Centre Awards 2022 have been revealed in a glittering Awards Ceremony held on 11th November at the Fed in Gateshead. The Awards honour the best individuals, teams and organizations who work in this sector which employs 50,000 people across the North East. The region is home to some world-leading brands in a range of industries including financial services, retail, insurance, leisure, healthcare, emergency services, security and logistics. Shortlisted finalists enjoyed a Gala Dinner as the winners and highly commended entries were revealed by host Charlie Charlton. Among those honoured were BGL, Parkdean, Worldpay, SSCL, NHS BSA, Sage, Leeds Building Society, Ocado and Collingwood Insurance Services UK. Councillor Claire Rowntree, Deputy Leader of Sunderland City Council, commented: “We are proud to be an event partner because the Awards are a fantastic way to recognize the massive achievements of people who make contact centres one of the North East’s real success stories. “The industry has proven its resilience time after time, continuing to recruit and provide valuable employment throughout the ups and downs of the economic cycle. “It remains a key source of jobs, and in Sunderland employs around 10,000 people and contributes over £200m a year to the economy through salaries alone.” Leanne Chambers, Managing Director at lead sponsor greenbean, commented: “Customer behaviour has changed forever, and with increased acceleration towards digitalization and self-service comes the changing role of the front-line advisor who is now required to be tech-savvy and handle more complex queries. “These awards not only celebrate and recognize the amazing individuals, teams and organizations that are best in class, but highlight contact centre careers as a ‘career of choice’” Head judge Christine Allenson said: “The strength of entries was again very high this year which demonstrates the resilience, energy and dedication within the region’s contact centres who have gone above and beyond to keep vital services running for their customers. Congratulations to all our Highly Commended entries and our Winners for 2022!” As part of the evening, a fundraising raffle was organized in aid of the Great North Air Ambulance Service. A full list of Winners, Highly Commended and Finalists is provided below: Winners – North East Contact Centre Awards 2022 Individual Awards Customer Service Star- Voice Winner: Michelle Hubbard – Collingwood Highly Commended: Michelle McHugh – NEAS Customer Service Star- Digital Winner: Abbie O Donnel – Parkdean Highly Commended: Emma Scaife – NCFE Sales Star Winner: Adam Nevin – Collingwood Highly Commended: Abbey May Lane – Worldpay Support Superstar Winner: Rhiann Inglesfield – LBS People Partner Winner: Rachael Baxter – Parkdean Resource Planning Star Winner: Abigail Horton – Ocado Highly Commended: Jonathan O’Connor – Tructyre Newcomer of the Year Winner: Suzanne Dawson-Hull – SSCL Highly Commended: Dionne Lowery – Parkdean Service Team Leader Winner: Lauren Moran – BGL Sales Team Leader Winner: Romana Moffatt – Worldpay Highly Commended: Kerry McCormack – Parkdean Inspirational Leader Winner: Sarah Cummings – Worldpay Judges Award Winner: Betty Shaw Team Awards Customer Service Winner: BGL Central Multi Leadership Team Highly Commended: Parkdean Customer Relations Team Support Winner: Worldpay CI Squad Highly Commended: Sage CXI team Sales Winner: Sage Inbound Team People Centric Winner: NHS BSA People Progression Team Community Winner: BGL Community Team Organisation Awards Outsourced Contact Centre Winner: SSCL People Centric Organisation Winner: Worldpay Highly Commended: Leeds Building Society Contact Centre – Under 250 Seats Winner: Parkdean Contact Centre – Over 250 Seats Winner: BGL Highly Commended: Sage Full information on the awards is available here Author: Robyn Coppell Published On: 17th Nov 2022 - Last modified: 30th Apr 2024 Read more about - Contact Centre News, Contact Centre Awards, Jonathan O’Connor Recommended Articles Awards Celebrates the Best in the Business The North East Contact Centre Industry Announce 2020 Award Winners The Good Call Centre Awards Guide Sharing Best Practice from the UK Customer Contact Centre Awards Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter