Odigo Announces the Integration of Google Dialogflow CX

Odigo continues to invest in artificial intelligence (AI) through the integration with the new version of Google Cloud’s Dialogflow CX solution.

Customers can benefit from the most innovative conversational AI features on the market.

Odigo is one of the first CCaaS providers to offer Google Dialogflow CX on top of its native solution.

These AI tools enable virtual agents (bots) to handle more complex conversations and more accurately detect customer intent across all channels, including the phone (interactive voice server).

For over 30 years, Odigo has been supporting large French and international companies with turnkey Contact Centre as a Service (CCaaS) cloud solutions.

With this connector to Google Dialogflow CX, Odigo enables its customers to capitalise on their previous investments and continue to benefit from Google’s AI tools when using Odigo’s CCaaS solutions.

“Odigo promotes a model that is open to the ecosystem of technology leaders, to help businesses provide the best possible experience to their own customers and employees.

Through a strong partnership with Google Cloud on artificial intelligence, we are proud to announce support for Google Dialogflow CX, which helps build high-quality conversational experiences between businesses and their customers,” said Thibaud Pietri, Chief Product Officer at Odigo.

For more information about Odigo - visit the Odigo Website

About Odigo

Odigo helps large organisations connect with individuals through world-class, cloud-based contact centre solutions. Our cutting-edge, proprietary technologies enable a seamless, efficient, omnichannel experience for your customers and a satisfying, engaging experience for your service agents.

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Author: Odigo