Recorded Webinar: Omnichannel – Joining up the Customer Experience Related Articles Definition: Contact Centre Jargon and Terminologies Why Is Omnichannel Customer Service Important? Live Chat Metrics: Which Should You Be Monitoring? 99 Ways to Change Your Contact Centre 1,080 Filed under - Recorded Call Centre and Customer Experience Webinars, Genesys It used to be hard enough to answer phone calls and respond to letters and emails. Now we have to answer web chats, social media, video calls and deal with escalations from the web site. Customers now expect the same levels of customer service across all channels and want to be able to switch channels. This presents a real headache to the contact centre. How can this be solved? Tune in to this webinar to find out. Topics Discussed Delivering consistency across all channels How to best deploy web chat The real answer to how many web chats one advisor can handle at the same time Identifying customers across all channels Moving from a web site to a phone call Joining up reporting The best omni-channel technology Panellists Richard Snow Ventana Research Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Genesys Author: Rachael Trickey Published On: 24th Jan 2017 - Last modified: 28th Feb 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, Genesys Recommended Articles Contact Centre Jargon and Terminologies Why Is Omnichannel Customer Service Important? Live Chat Metrics: Which Should You Be Monitoring? 99 Ways to Change Your Contact Centre Related Reports Webinar Replay: What Does an Excellent Customer Service Strategy Look Like 2024 Contact Centre Buyer’s Guide eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter