Recorded Webinar: How To Turn Around A Poor Customer Experience

Emotive customer experiences are costing companies a lot of money. They cause all sorts of problems and lead to customers to switching suppliers.

In this webinar we look at how to turn around a poor customer experience and improve the level of customer service that we provide to our customers. We also look at how to build the business case to improve customer service.

Topics Discussed

Emotive customer service
The cost of poor customer service
The latest research on customer experiences
The types of experiences that drive customers away
What businesses can do to keep customers from leaving
The impact that providing more positive service experiences has on customer relationships
The role of technology
Top tips from the audience