The latest findings from ContactBabel have revealed that only 12% of customers prefer a phone call, compared to 36% who prefer email.
The UK & US Contact Centre Decision-Makers’ Guides include research on customer contact operations which together directly employ over 6.6 million American and British people.
Having surveyed over 420 US & UK contact centres of all sizes and business sectors, some of this year’s findings include:
In the UK:
In the US:
The UK & US Contact Centre Decision-Makers’ Guides (2015) are available to download now, free of charge, from www.contactbabel.com/reports.cfm
Author: Megan Jones
Published On: 14th Oct 2015 - Last modified: 18th Dec 2018 Read more about - Archived Content, ContactBabel