What an exciting year 2024 has been for technology innovation! There’s been so much happening that we’ve been working tirelessly to cover everything across WFM, CCaaS, analytics, and more. Not forgetting, of course, how AI is redefining the art of the possible.
That’s why we’d like to recognize those who’ve taken time out of their busy schedules to share their expert opinions on the latest trends, problem-solving features, and even predictions for the future – all to help our readers make informed decisions about the right investments for their contact centres.
So here’s to our Top Technology Contributors of 2024! Thank you so much for sharing your expertise!
Tatiana Polyakova, COO, MiaRec
Tatiana Polyakova is an experienced professional currently serving as Chief Operating Officer.
She previously held the role of VP of Sales and Marketing at MiaRec, since September 2013.
Connect with Tatiana on LinkedIn
Click here to read the articles she’s contributed to.
Frank Sherlock, VP of International, CallMiner
Frank Sherlock is the VP for CallMiner International, responsible for expanding CallMiner customer footprint in the region.
He has worked in and around the contact centre and customer experience space for the last 20 years, including holding senior roles in companies.
Connect with Frank on LinkedIn
Click here to read the articles he’s contributed to.
Chris Dealy, WFM Evangelist, injixo
Chris is WFM Evangelist at injixo and has specialized in WFM for contact centres for over 20 years. He has written countless blog posts, e-books and how-to guides on the subject, and hosted many well-regarded webinars with leading industry experts.
Chris has helped dozens of companies to reap the benefits of WFM and he knows the business case inside out.
Click here to read the articles he’s contributed to.
Pierce Buckley, CEO & Co-Founder, babelforce
Pierce Buckley is an automation and customer experience expert, and the co-founder of babelforce. He has over 20 years’ experience in fields including AI, composable automation, SaaS, and customer experience design.
Connect with Pierce on LinkedIn
Click here to read the articles he’s contributed to.
Ben Booth, CEO, MaxContact
Ben is the CEO and co-founder of MaxContact. With over 20 years’ experience helping businesses across multiple industries, his experience has helped him consult and guide businesses with their customer engagement strategies.
Click here to read the articles he’s contributed to.
Elizabeth Tobey, Head of Marketing Digital Solutions, NICE
Elizabeth Tobey is Head of Marketing Digital Solutions at NICE. Over the course of her career, she has focused on identifying new, effective ways to create meaningful dialogue between a brand and its fans.
As a senior executive spanning marketing, community, communications, and support departments, she has published articles that have been read by millions (and counting), presented at dozens of IRL events and virtual sessions with audiences of over 1,000 industry experts in both the US and Canada, and won multiple awards for viral and engagement marketing.
Connect with Elizabeth on LinkedIn
Click here to read the articles she’s contributed to.
John Ortiz, Technology Sales Manager, MiaRec
As a technology sales manager at MiaRec, John helps contact centres unlock their full potential through the power of automation and voice analytics.
Click here to read the articles he’s contributed to.
Catherine Forino, Senior Product Marketing Manager, NICE
Catherine is a product and customer-focused marketing manager at NICE with over 6 years of experience in the SaaS industry in both sales and marketing. Her strengths lie in her ability to work directly with customers to obtain reviews, referrals, testimonials, and to just hear their stories.
Connect with Catherine on LinkedIn
Click here to read the articles she’s contributed to.
Chris Angus, Vice President for Contact Centre Engagement, 8×8
Chris Angus is Vice President for Contact Centre Engagement at 8×8. With a sales leadership career spanning more than 15 years, he has built and run sales teams and business units both regionally and internationally. He specializes in contact centre customer experience and unified communications software, and is a regular public speaker, thought leader and a blog post contributor.
Connect with Chris on LinkedIn
Click here to read the articles he’s contributed to.
David Mason, Director of Service and Operations UK and Ireland, Odigo
As Director of Service and Operations in UK&I at Odigo, David works closely with key industry and ecosystem partners to showcase the full capabilities of Odigo’s product portfolio, bring years of experience within the contact centre market with him.
Connect with David on LinkedIn
Click here to read the articles he’s contributed to.
Stay Tuned for Even More Technology Articles in 2025!
And remember to subscribe to our newsletter and follow our LinkedIn page to keep up to date with all the news, articles, and updates from Call Centre Helper.
Author: Rachael Trickey
Reviewed by: Megan Jones
Published On: 16th Dec 2024 - Last modified: 18th Dec 2024
Read more about - Call Centre Management, 8x8, babelforce, Ben Booth, CallMiner, Catherine Forino, Chris Angus, Chris Dealy, Elizabeth Tobey, Finlay Macmillen, Frank Sherlock, injixo, John Ortiz, MaxContact, MiaRec, NICE, Odigo, Pierce Buckley, Tatiana Polyakova
