Date: 30th May 2024
Time: 7am PDT | 10am EDT
Location: Virtual
As a contact center manager, you are under enormous pressure. To be more efficient. To provide outstanding customer service. To gather VoC insights. But, you have a lot of cards stacked against you:
- You have very limited visibility (you can only evaluate a tiny fraction of calls manually),
- Your QA processes don’t scale easily,
- You are drowning in data, yet are starving for insights,
- Your agents become disengaged and frustrated, resulting in high turnover, and
- You don’t know where to start selecting tools to help you automate your contact center processes.
In the 60-minute live webinar, we draw from over a decade of experience working with hundreds of organizations around the globe as we discuss the top challenges contact centers face regarding quality management and how to overcome them.
Author: Jo Robinson
Published On: 6th May 2024 - Last modified: 31st May 2024
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