Personalisation Is Good for Business Related Articles The Customer Experience Trio: Personalisation, Privacy and Trust Colours In A Call Center How Telcos Can Power Up Personalisation With Biometrics 10 Customer Experience ECommerce Case Studies 479 Filed under - Guest Blogs A recent study by Springboard Retail revealed that 68 percent of survey respondents said they are likely or very likely to revisit a clothing store due to a personalized experience. The study lists a number of ways that a retail customer’s experience can be personalized, ranging from offering monogramming services to providing access to a personal stylist. Even so, of the 400 consumers surveyed, 42 percent who had visited a clothing store within the past six months claimed to have not received a personalized experience. While the study is specific to clothing stores, there is broad application of its findings among an array of businesses. For example, Yankee Candle recognizes the benefits of personalization and is being deliberate about personalizing the experience of its customers. I saw a Yankee Candle television commercial last weekend, a week before Mother’s Day, depicting how customers can easily and quickly create personalized photo candles online in three simple steps by selecting a fragrance, uploading a personal photo, and adding a unique message. Another retailer, Pottery Barn Kids, gets nearly all of my business for my children’s bedding, towels, and baby gifts – in large part due to its in-store, while-you-wait monogramming services. Customers can choose from dozens of unique fonts, styles, and thread colors to customize their purchases. Oh, and while Pottery Barn Kids is delighting customers and engendering loyalty, it’s also adding revenue by charging $9.50 per product for its monogramming service. Even our children’s orthodontist personalizes her patients’ experience by letting them choose the colors of the bands that bind their braces, which may reflect a cause (e.g., pink for breast cancer awareness), the season (e.g., red and green in December), or their school colors. Dr. Sloss tailors the experience further by accommodating the unique interests of her patients. For instance, she recently provided my son with a braces mouthguard when she learned of his approaching flag football season. Below is an infographic that summarizes the results of the study: Author: Guest Author Published On: 15th May 2017 - Last modified: 16th May 2017 Read more about - Guest Blogs Recommended Articles The Customer Experience Trio: Personalisation, Privacy and Trust Colours In A Call Center How Telcos Can Power Up Personalisation With Biometrics 10 Customer Experience ECommerce Case Studies Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter