Date: 24 April 2025, 10:00 – 10:30 CET
Location: Virtual
Customers today expect brands to understand their needs and provide seamless, personalised support. But how can contact centres achieve this at scale?
Puzzel’s State of Contact Centres 2025 report found that 77% of CX leaders believe AI is key to delivering personalised customer experiences, with businesses increasingly using AI-powered insights to make more personalised interactions.
In this webinar, they’ll explore how AI and customer data can help you uncover common customer journeys and tailor interactions accordingly.
They’ll look at how Conversational Intelligence provides valuable insights into customer behaviour, helping you anticipate needs and refine your CX strategy. You’ll also discover how Generative AI enables more natural, personalised responses, making interactions feel seamless and relevant.
Beyond individual conversations, we’ll discuss how integrating AI with customer data across systems allows for truly context-aware interactions. By bringing these elements together, you can move from reactive service to proactive, personalised engagement that strengthens relationships and builds long-term customer loyalty.
Key Takeaways:
- How Conversational Analytics helps uncover customer trends and improve CX strategy
- The role of Generative AI in crafting personalised customer interactions
- Why integrating AI with customer data is key to delivering tailored experiences
- Real-world examples of how AI can help reduce churn and build loyalty
- Practical tips for integrating AI into your existing contact centre systems
Author: Puzzel
Reviewed by: Robyn Coppell
Published On: 17th Apr 2025
Read more about - Call and Contact Centre Events, Puzzel
