The latest Call Centre and Customer Services Summit was held on 18th – 19th September 2017 at The Hilton Deanside in Manchester.
The event seemed busier than previous years, so it looks like the switch to Manchester was well received.
Call centre Helper’s Editor, Jonty Pearce, did an interactive session called “What Contact Centres are doing Right Now”.
This session looked at the results of Call centre Helper’s survey of over 600 contact centre professionals and looked at the drivers behind some of the findings.
Here are a selection of photos from the event.
Laughter and Smiles all round (It was just after a Good Lunch!)
Ctalk discussing the latest contact centre software
Discussing the finer points of Call Routing with Aspect
Looking at how Cloud Software could help the Contact Centre
Ama Johal previews the latest 8×8 cloud software including a nice Customer Journey Mapping Tool.
Coffee service with a smile!
Genesys about to kick off another meeting
Chris King of Plantronics highlighting the benefits of Cordless Headsets
A view of the floor
Lots of meetings taking place
Author: Jonty Pearce
Published On: 20th Sep 2017 - Last modified: 10th Apr 2024
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