During our webinar “How to make your agents more productive” our audience were asked “How many applications do your agents need to help a customer?”
Answers
1 – 2 14%
3 – 4 43%
5 – 6 22%
7 – 10 14%
More than 10 8%
Source: Call Centre Helper website webinar poll Sample size – 103 Date: December 2012
Here is a link to the Webinar: How to make your agents more productive
Author: Jonty Pearce
Published On: 13th Feb 2013 - Last modified: 18th Feb 2020
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